Hi wdbusy and welcome to the Mattermost forums!
I’m not sure if this version information is correct, this would be a very old version. Can you please login to your Mattermost server using the webapp and click on the menu at the top left then and on the “About” button at the bottom? I think there’s an issue with some clients that display the wrong server version in their own about screens.
Backing up Mattermost is actually pretty easy, not sure what instructions you followed and how your filesystem looks like now, but by default, Mattermost is installed to
/opt/mattermost (this might be different on your QNAP installation) and it is connected to a database (in your case, a PostgreSQL database). Is it safe to assume that the PostgreSQL database is already hosted on your QNAP?
Not sure what tooling you have available here, but you could try to connect to your QNAP via SSH (using PuTTY on Windows, f.ex.) and once you’re logged in, elevate to a root account by using
su - and then try to find the folders where Mattermost is installed.
Let’s say it’s installed in ´/opt/mattermost`, you would have to back up this folder then to get all your application data and attachments into a backup.
If QNAP has a tool to back up local directories, you could try to use that, otherwise you can always just create a zip file on the Linux CLI, f.ex. using the command:
tar czf /path/to/backup.tgz /opt/mattermost
This will create a zip file called
backup.tgz in the directory
/path/to/ which will contain all files and folders of the
In order to back up the database, you would have to use a utility like
pg_dump to dump the database.
Maybe QNAP also has a tool/config option available to store a backup of your databases, please check their configuration options, but if they don’t, you can try to manually back up the database using the following command:
pg_dump mattermost > /path/to/mattermost.sql
This command will dump the database called
mattermost and will store it into the file
Sorry for the vague instructions, but I do not have a QNAP storage at hand where I can try to install Mattermost on my own to see what the paths are and what tools are available