Push Notification Issue

Troubleshooting
1

Summary
Push notifications not working after setting up mattermost
“Notifications cannot be received from this server”
My settings are set to “Use TPNS connect to send notification”…
I don’t see why it is not working

Steps to reproduce
Followed the below guide to install mattermost on my Synology NAS:

Mattermost Team Edition

Mattermost Version: 7.8.1

Database Schema Version: 101

Database: postgres

Expected behavior
I don’t expect push notifications to not work

Observed behavior
Error message:

Screenshot_20230314-155517
Screenshot_20230314-1555171080×2400 109 KB

Thanks,
-Bryan

2

Hey @bryanyuchen ,

Can you start a shell in your Mattermost application container (using portainer if you have that or docker exec -ti <mattermostcontainerid> and try to run a curl in there to the configured TPNS server in your system console?

You can see the configured TPNS server in your System Console → Environment → Push Notification Server

# docker exec -ti <yourcontainerid> curl https://push.mattermost.com
<html><body>Mattermost Push Proxy</body></html>

curling the URL should show the info text, that you successfully reached the push proxy.
But the error message most likely indicates that push notifications are disabled serverside.

2 Likes
3

Same setup, also having issues with push and smtp external connections.
I’m able to connect normally via web and native apps.

4

Hi @zanderisrael and welcome to the Mattermost forums!

Are you able to connect to the push proxy and externel a-mail server from within your container? Can you run the commands and post the output?

5

It seems like there was an issue with your server, it started working without any changes on my part.

6

Good to hear that it’s working again for you, it would still be interesting to know what push server you’ve configured in your application to know where I can start looking at.

8

Thank you Alex.

Using the docker version of mattermost with nginx as the reverse proxy, it seems this setting that you mention was missing/not enabled and was showing the red/warning on mobile app.

System Console → Environment → Push Notification Server

After enabling the above setting in the UI and logging out of my account on my mobile, it then disapeared.

Awesome. Thanks agian.