[Solved] "No matcching server" error when clicking "View in Desktop App

[nsunami (Nami Sunami)]

Summary
After clicking “View in Desktop” button, I get a “No matching server” error.

Steps to reproduce

1. Open a Mattermost login page for the first time

2. Click “View in Desktop” button
   

   

3. The desktop app opens, but with an error, “Not matching server”
   

   

Expected behavior
I expect that the desktop app will show the login page.

Observed behavior
I’m seeing the error, “No matching server” with a message:

There is no configured server in the app that matches the requested url: mattermost://oscnlchat.nl/login

I tested this across two instances of Mattermost and I got the same results.
My desktop client is Version 5.10.1 (5.10.1)
The server version is 10.4.5
Does anyone have any suggestions to how to move on?

[john.oliver]

What version is your Mattermost server? Are you aligned with Desktop releases - Mattermost documentation? Also, note that 5.10.2 and 5.11.2 are available… Desktop app changelog - Mattermost documentation

[nsunami (Nami Sunami)]

Thank you for the reply! The server is 10.4.5, and I see that the desktop client (5.10) is incompatible with 10.4. I will update the desktop client and try recreating the issue.

[nsunami (Nami Sunami)]

Update: I upgraded my Desktop Client to v5.11.2. Then the issue got resolved.

Thank you so much for the pointer, John! @john.oliver