After a few config changes in a bitnami AWS Mattermost instance, the two users with admin access no longer see the system console in their hamburger menu Following steps found in a search in this forum, I found the mattermost/server/bin directory and ran sudo ./mattermost roles system_admin admin …

Update: I created a …bin/client/plugins directory, which seems a weird place to put it, but whatever, so that one error message disappears The output is now: {“level”:“info”,“ts”:1543246021.4875233,“caller”:“utils/i18n.go:78”,“msg”:“Loaded system translations for ‘en’ from ‘/opt/bitnami/apps/matte…

Hi @Prooffreader , Is this setting enabled on your server: https://docs.mattermost.com/administration/config-settings.html#enable-cross-origin-requests-from ?

Hi @amy.blais , thanks for responding! I had “AllowCorsFrom” set to “”; I just changed it to “*” (I have “SiteURL” set to my domain name) and restarted everything, and the problem still exists, nothing seems to have changed.

Interesting, the corporate reverse proxy I’m using to access the site is screwing with the headers and telling me there are websocket problems, accessing it on my laptop with my phone as a hotspot shows no problems, I can see the admin console and everything. The joys of working for a multinational…

I had exactly the same issue. I ran Mattermost 3.9.1 on a Bitnami stack on a private cloud (not AWS) and just upgraded to 5.6.2. I cannot reach the system console from the admin account. When I try to assign again the admin role to the admin account, it generates exactly the same messages. To be n…

Hey @alexbab - can you try these troubleshooting steps to start? https://docs.mattermost.com/install/troubleshooting.html#please-check-connection-mattermost-unreachable-if-issue-persists-ask-administrator-to-check-websocket-port

Hi @jasonblais , thank you. Yes I have already looked at this page and the related links. The Bitnami install includes already the SSL code. The only changes I made is in location ~ /api/v[0-9]+/(users/)?websocket$ which solved some of the mistakes (the previous MM was on API v3). Looking at the m…

Thank you @alexbab , this is helpful. Given you upgraded from a relatively old version (3.9), I recommend reviewing our important upgrade notes here: https://docs.mattermost.com/administration/important-upgrade-notes.html Make sure to review and take actions on those that apply to you. One addition…

Hi, try open your instance in web browser “IE”

System console not appearing for admin user

Troubleshooting

Prooffreader (David Taylor) November 26, 2018, 3:19pm 2

I should specify, the config changes I’m referring to that happened before the admin console disappeared involve changing IP addresses, adding a DNS name and adding an SSL certificate.

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System console not appearing for admin user

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