Unable to access mattermost instance

Troubleshooting
2

Hi @YutaNagaoka,

Here are some additional questions to help troubleshoot this:

  1. What happens if you try Ctrl+R or Command+R?
  2. What Mattermost server version are you on?
  3. What is the device (webapp, desktop app) and what is the browser (Windows, Mac, etc.)?
  4. Can you also help send/check the contents of the Developer Tools Console?
  5. To increase log level, you can do the following: Set the File Log Level to Debug: Go to System Console > General > Logging and set File Log Level to DEBUG. If you can’t access the System Console find this line in config.json

This thread might also help: [SOLVED] Server started but app not connecting and no logs