Summary
User messages not refreshing for some, but are for others
Steps to reproduce
Messaging other users
Expected behavior
Expect user messages to populate without refreshing page
Observed behavior
Users reported not seeing each others’ messages without refreshing page. Verified by admin that this issue occurs. When testing, messages populated.
Mattermost is in closed environment and no load balancers in environment.
Relevant config items:
{
“ServiceSettings”: {
“SiteURL”: “”,
“WebsocketURL”: “wss://mattermostserver.com”,
“LicenseFileLocation”: “”,
“ListenAddress”: “:443”,
“ConnectionSecurity”: “TLS”,
“TLSCertFile”: “/etc/pki/tls/certs/server.crt”,
“TLSKeyFile”: “/etc/pki/tls/private/server.key”,
“TLSMinVer”: “1.2”,
“TLSStrictTransport”: false,
…
“WebsocketSecurePort”: 443,
“WebsocketPort”: 80,
Please let me know if other config items are needed for diagnosis.