Hi guys,
I’m trying to get my Mattermost server working and seem to be unable to get Desktop notifications working. I do get sound, but not a pop-up telling someone sent a message and allowing to click on it.
I found the following message in my logs:
server mattermost: {"level":"warn","ts":1595930324.7633326,"caller":"app/notification.go:315","msg":"Notification not sent","logSource":"notifications","ackId":"","type":"message","userId":"jbbz4jmugbrtdm6yon6h5two6c","postId":"54bgi6qrabn37gzdz6xf9n8c5y","status":"Not Sent due to preferences"}
Unfortunately it didn’t tell me which of the preferences it is that’s blocking this, and looking at their names I am yet unable to find the correct one. My config file looks as follows:
{
"ServiceSettings": {
"SiteURL": "mydomain.com/mattermost",
"WebsocketURL": "",
"LicenseFileLocation": "",
"ListenAddress": "127.0.0.1:18000",
"ConnectionSecurity": "",
"TLSCertFile": "",
"TLSKeyFile": "",
"TLSMinVer": "1.2",
"TLSStrictTransport": false,
"TLSStrictTransportMaxAge": 63072000,
"TLSOverwriteCiphers": [],
"UseLetsEncrypt": false,
"LetsEncryptCertificateCacheFile": "./config/letsencrypt.cache",
"Forward80To443": false,
"TrustedProxyIPHeader": [
"X-Forwarded-For",
"X-Real-IP"
],
"ReadTimeout": 300,
"WriteTimeout": 300,
"MaximumLoginAttempts": 10,
"GoroutineHealthThreshold": -1,
"GoogleDeveloperKey": "",
"EnableOAuthServiceProvider": false,
"EnableIncomingWebhooks": true,
"EnableOutgoingWebhooks": true,
"EnableCommands": true,
"EnableOnlyAdminIntegrations": true,
"EnablePostUsernameOverride": false,
"EnablePostIconOverride": false,
"EnableLinkPreviews": false,
"EnableTesting": false,
"EnableDeveloper": false,
"EnableSecurityFixAlert": true,
"EnableInsecureOutgoingConnections": false,
"AllowedUntrustedInternalConnections": "",
"EnableMultifactorAuthentication": true,
"EnforceMultifactorAuthentication": true,
"EnableUserAccessTokens": false,
"AllowCorsFrom": "*",
"CorsExposedHeaders": "",
"CorsAllowCredentials": false,
"CorsDebug": false,
"AllowCookiesForSubdomains": false,
"SessionLengthWebInDays": 180,
"SessionLengthMobileInDays": 180,
"SessionLengthSSOInDays": 30,
"SessionCacheInMinutes": 10,
"SessionIdleTimeoutInMinutes": 43200,
"WebsocketSecurePort": 443,
"WebsocketPort": 80,
"WebserverMode": "gzip",
"EnableCustomEmoji": false,
"EnableEmojiPicker": true,
"EnableGifPicker": false,
"GfycatApiKey": "2_KtH_W5",
"GfycatApiSecret": "3wLVZPiswc3DnaiaFoLkDvB4X0IV6CpMkj4tf2inJRsBY6-FnkT08zGmppWFgeof",
"RestrictCustomEmojiCreation": "all",
"RestrictPostDelete": "all",
"AllowEditPost": "always",
"PostEditTimeLimit": -1,
"TimeBetweenUserTypingUpdatesMilliseconds": 5000,
"EnablePostSearch": true,
"MinimumHashtagLength": 3,
"EnableUserTypingMessages": true,
"EnableChannelViewedMessages": true,
"EnableUserStatuses": true,
"ExperimentalEnableAuthenticationTransfer": true,
"ClusterLogTimeoutMilliseconds": 2000,
"CloseUnusedDirectMessages": false,
"EnablePreviewFeatures": false,
"EnableTutorial": true,
"ExperimentalEnableDefaultChannelLeaveJoinMessages": true,
"ExperimentalGroupUnreadChannels": "disabled",
"ExperimentalChannelOrganization": false,
"ImageProxyType": "",
"ImageProxyURL": "",
"ImageProxyOptions": "",
"EnableAPITeamDeletion": false,
"ExperimentalEnableHardenedMode": false,
"DisableLegacyMFA": true,
"ExperimentalStrictCSRFEnforcement": false,
"EnableEmailInvitations": false,
"ExperimentalLdapGroupSync": false,
"DisableBotsWhenOwnerIsDeactivated": true,
"EnableBotAccountCreation": false
},
"TeamSettings": {
"SiteName": "Mattermost",
"MaxUsersPerTeam": 50,
"EnableTeamCreation": true,
"EnableUserCreation": false,
"EnableOpenServer": false,
"EnableUserDeactivation": false,
"RestrictCreationToDomains": "",
"EnableCustomBrand": false,
"CustomBrandText": "",
"CustomDescriptionText": "",
"RestrictDirectMessage": "any",
"RestrictTeamInvite": "all",
"RestrictPublicChannelManagement": "all",
"RestrictPrivateChannelManagement": "all",
"RestrictPublicChannelCreation": "all",
"RestrictPrivateChannelCreation": "all",
"RestrictPublicChannelDeletion": "all",
"RestrictPrivateChannelDeletion": "all",
"RestrictPrivateChannelManageMembers": "all",
"EnableXToLeaveChannelsFromLHS": false,
"UserStatusAwayTimeout": 300,
"MaxChannelsPerTeam": 2000,
"MaxNotificationsPerChannel": 1000000,
"EnableConfirmNotificationsToChannel": true,
"TeammateNameDisplay": "username",
"ExperimentalViewArchivedChannels": false,
"ExperimentalEnableAutomaticReplies": false,
"ExperimentalHideTownSquareinLHS": false,
"ExperimentalTownSquareIsReadOnly": false,
"ExperimentalPrimaryTeam": "",
"ExperimentalDefaultChannels": []
},
"ClientRequirements": {
"AndroidLatestVersion": "",
"AndroidMinVersion": "",
"DesktopLatestVersion": "",
"DesktopMinVersion": "",
"IosLatestVersion": "",
"IosMinVersion": ""
},
"SqlSettings": {
"DriverName": "postgres",
"DataSource": "postgres://mmost_383bef00:10siab1ybaakq2in99cegwhq@127.0.0.1:5432/mattermost_383bef00?sslmode=disable\u0026connect_timeout=10",
"DataSourceReplicas": [],
"DataSourceSearchReplicas": [],
"MaxIdleConns": 20,
"ConnMaxLifetimeMilliseconds": 3600000,
"MaxOpenConns": 300,
"Trace": false,
"AtRestEncryptKey": "i8qgdje7qkf1rup7napjwcx5s7dtfzk7",
"QueryTimeout": 30
},
"LogSettings": {
"EnableConsole": true,
"ConsoleLevel": "INFO",
"ConsoleJson": true,
"EnableFile": true,
"FileLevel": "INFO",
"FileJson": true,
"FileLocation": "",
"EnableWebhookDebugging": true,
"EnableDiagnostics": true
},
"NotificationLogSettings": {
"EnableConsole": true,
"ConsoleLevel": "INFO",
"ConsoleJson": true,
"EnableFile": true,
"FileLevel": "INFO",
"FileJson": true,
"FileLocation": ""
},
"PasswordSettings": {
"MinimumLength": 5,
"Lowercase": false,
"Number": false,
"Uppercase": false,
"Symbol": false
},
"FileSettings": {
"EnableFileAttachments": true,
"EnableMobileUpload": true,
"EnableMobileDownload": true,
"MaxFileSize": 52428800,
"DriverName": "local",
"Directory": "./data/",
"EnablePublicLink": false,
"PublicLinkSalt": "h3mwstizubbhc9bgt5scm8r1gxu4ywxt",
"InitialFont": "nunito-bold.ttf",
"AmazonS3AccessKeyId": "",
"AmazonS3SecretAccessKey": "",
"AmazonS3Bucket": "",
"AmazonS3Region": "",
"AmazonS3Endpoint": "s3.amazonaws.com",
"AmazonS3SSL": true,
"AmazonS3SignV2": false,
"AmazonS3SSE": false,
"AmazonS3Trace": false
},
"EmailSettings": {
"EnableSignUpWithEmail": true,
"EnableSignInWithEmail": true,
"EnableSignInWithUsername": true,
"SendEmailNotifications": true,
"UseChannelInEmailNotifications": false,
"RequireEmailVerification": false,
"FeedbackName": "",
"FeedbackEmail": "transip@cptest.supporttest.nl",
"ReplyToAddress": "transip@cptest.supporttest.nl",
"FeedbackOrganization": "",
"EnableSMTPAuth": false,
"SMTPUsername": "",
"SMTPPassword": "",
"SMTPServer": "127.0.0.1",
"SMTPPort": "25",
"ConnectionSecurity": "",
"SendPushNotifications": true,
"PushNotificationServer": "https://push-test.mattermost.com",
"PushNotificationContents": "generic",
"EnableEmailBatching": false,
"EmailBatchingBufferSize": 256,
"EmailBatchingInterval": 30,
"EnablePreviewModeBanner": false,
"SkipServerCertificateVerification": false,
"EmailNotificationContentsType": "full",
"LoginButtonColor": "#0000",
"LoginButtonBorderColor": "#2389D7",
"LoginButtonTextColor": "#2389D7"
},
"RateLimitSettings": {
"Enable": false,
"PerSec": 10,
"MaxBurst": 100,
"MemoryStoreSize": 10000,
"VaryByRemoteAddr": true,
"VaryByUser": false,
"VaryByHeader": ""
},
"PrivacySettings": {
"ShowEmailAddress": true,
"ShowFullName": true
},
"SupportSettings": {
"TermsOfServiceLink": "https://about.mattermost.com/default-terms/",
"PrivacyPolicyLink": "https://about.mattermost.com/default-privacy-policy/",
"AboutLink": "https://about.mattermost.com/default-about/",
"HelpLink": "https://about.mattermost.com/default-help/",
"ReportAProblemLink": "https://about.mattermost.com/default-report-a-problem/",
"SupportEmail": "feedback@mattermost.com",
"CustomTermsOfServiceEnabled": false,
"CustomTermsOfServiceReAcceptancePeriod": 365
},
"AnnouncementSettings": {
"EnableBanner": false,
"BannerText": "",
"BannerColor": "#f2a93b",
"BannerTextColor": "#333333",
"AllowBannerDismissal": true
},
"ThemeSettings": {
"EnableThemeSelection": true,
"DefaultTheme": "default",
"AllowCustomThemes": true,
"AllowedThemes": []
},
"GitLabSettings": {
"Enable": false,
"Secret": "",
"Id": "",
"Scope": "",
"AuthEndpoint": "",
"TokenEndpoint": "",
"UserApiEndpoint": ""
},
"GoogleSettings": {
"Enable": false,
"Secret": "",
"Id": "",
"Scope": "profile email",
"AuthEndpoint": "https://accounts.google.com/o/oauth2/v2/auth",
"TokenEndpoint": "https://www.googleapis.com/oauth2/v4/token",
"UserApiEndpoint": "https://www.googleapis.com/plus/v1/people/me"
},
"Office365Settings": {
"Enable": false,
"Secret": "",
"Id": "",
"Scope": "User.Read",
"AuthEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/authorize",
"TokenEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/token",
"UserApiEndpoint": "https://graph.microsoft.com/v1.0/me"
},
"LdapSettings": {
"Enable": false,
"EnableSync": false,
"LdapServer": "",
"LdapPort": 389,
"ConnectionSecurity": "",
"BaseDN": "",
"BindUsername": "",
"BindPassword": "",
"UserFilter": "",
"GroupFilter": "",
"GroupDisplayNameAttribute": "",
"GroupIdAttribute": "",
"FirstNameAttribute": "",
"LastNameAttribute": "",
"EmailAttribute": "",
"UsernameAttribute": "",
"NicknameAttribute": "",
"IdAttribute": "",
"PositionAttribute": "",
"LoginIdAttribute": "",
"SyncIntervalMinutes": 60,
"SkipCertificateVerification": false,
"QueryTimeout": 60,
"MaxPageSize": 0,
"LoginFieldName": "",
"LoginButtonColor": "",
"LoginButtonBorderColor": "",
"LoginButtonTextColor": ""
},
"ComplianceSettings": {
"Enable": false,
"Directory": "./data/",
"EnableDaily": false
},
"LocalizationSettings": {
"DefaultServerLocale": "en",
"DefaultClientLocale": "en",
"AvailableLocales": ""
},
"SamlSettings": {
"Enable": false,
"EnableSyncWithLdap": false,
"EnableSyncWithLdapIncludeAuth": false,
"Verify": true,
"Encrypt": true,
"IdpUrl": "",
"IdpDescriptorUrl": "",
"AssertionConsumerServiceURL": "",
"ScopingIDPProviderId": "",
"ScopingIDPName": "",
"IdpCertificateFile": "",
"PublicCertificateFile": "",
"PrivateKeyFile": "",
"IdAttribute": "",
"FirstNameAttribute": "",
"LastNameAttribute": "",
"EmailAttribute": "",
"UsernameAttribute": "",
"NicknameAttribute": "",
"LocaleAttribute": "",
"PositionAttribute": "",
"LoginButtonText": "SAML",
"LoginButtonColor": "",
"LoginButtonBorderColor": "",
"LoginButtonTextColor": ""
},
"NativeAppSettings": {
"AppDownloadLink": "https://about.mattermost.com/downloads/",
"AndroidAppDownloadLink": "https://about.mattermost.com/mattermost-android-app/",
"IosAppDownloadLink": "https://about.mattermost.com/mattermost-ios-app/"
},
"ClusterSettings": {
"Enable": false,
"ClusterName": "",
"OverrideHostname": "",
"UseIpAddress": true,
"UseExperimentalGossip": false,
"ReadOnlyConfig": true,
"GossipPort": 8074,
"StreamingPort": 8075,
"MaxIdleConns": 100,
"MaxIdleConnsPerHost": 128,
"IdleConnTimeoutMilliseconds": 90000
},
"MetricsSettings": {
"Enable": false,
"BlockProfileRate": 0,
"ListenAddress": ":8067"
},
"ExperimentalSettings": {
"ClientSideCertEnable": false,
"ClientSideCertCheck": "secondary",
"EnableClickToReply": false,
"LinkMetadataTimeoutMilliseconds": 5000,
"RestrictSystemAdmin": false
},
"AnalyticsSettings": {
"MaxUsersForStatistics": 2500
},
"ElasticsearchSettings": {
"ConnectionUrl": "http://dockerhost:9200",
"Username": "elastic",
"Password": "changeme",
"EnableIndexing": false,
"EnableSearching": false,
"EnableAutocomplete": false,
"Sniff": true,
"PostIndexReplicas": 1,
"PostIndexShards": 1,
"ChannelIndexReplicas": 1,
"ChannelIndexShards": 1,
"UserIndexReplicas": 1,
"UserIndexShards": 1,
"AggregatePostsAfterDays": 365,
"PostsAggregatorJobStartTime": "03:00",
"IndexPrefix": "",
"LiveIndexingBatchSize": 1,
"BulkIndexingTimeWindowSeconds": 3600,
"RequestTimeoutSeconds": 30,
"SkipTLSVerification": false
},
"DataRetentionSettings": {
"EnableMessageDeletion": false,
"EnableFileDeletion": false,
"MessageRetentionDays": 365,
"FileRetentionDays": 365,
"DeletionJobStartTime": "02:00"
},
"MessageExportSettings": {
"EnableExport": false,
"ExportFormat": "actiance",
"DailyRunTime": "01:00",
"ExportFromTimestamp": 0,
"BatchSize": 10000,
"GlobalRelaySettings": {
"CustomerType": "A9",
"SmtpUsername": "",
"SmtpPassword": "",
"EmailAddress": ""
}
},
"JobSettings": {
"RunJobs": true,
"RunScheduler": true
},
"PluginSettings": {
"Enable": false,
"EnableUploads": false,
"EnableHealthCheck": true,
"Directory": "./plugins",
"ClientDirectory": "./client/plugins",
"Plugins": {},
"PluginStates": {
"com.mattermost.nps": {
"Enable": true
}
}
},
"DisplaySettings": {
"CustomUrlSchemes": [],
"ExperimentalTimezone": false
},
"ImageProxySettings": {
"Enable": false,
"ImageProxyType": "local",
"RemoteImageProxyURL": "",
"RemoteImageProxyOptions": ""
}
}
edit: Client side I tested it on 2 Windows 10 devices latest versions of Firefox and Edge, Ubuntu 18.04 with Firefox. I had some other people also test this and I believe they were running various versions of MacOS, a Windows 10 client or 2 and some Linux distros using various different browsers. Considering the amount of people that were having this issue I assumed the problem is not clientside.
Serverside I’m running an up-to-date Plesk server on CentOS 7 with Mattermost 5.13.1-0.