Summary I’ve noticed across multiple mattermost-desktop 4.x versions that when I am in the middle of typing and someone from another channel messages me, the app will occasionally completely freeze for up to 30 seconds. I’ve seen a similar report for Windows 10 users but that says it was fixed 2 ye…

Sorry for the confusion. I had originally gone from an official 4.1.x release to the 4.3.0 RC and confirmed that I hadn’t seen freezes. Then Mattermost went back and released an official 4.2.x and I ended up getting bumped down on my workstation and started seeing freezes. Now I have bumped it back …

As a follow up to this issue, I have polled my colleagues on the problem and a number of them report the same experience, being related to the process of typing while a message is being delivered in another channel. No one is 100% the exact factors.

Hi @justinfx Can you may try 4.3 RC0? [image] mattermost/desktop Mattermost Desktop application for Windows, Mac and Linux - mattermost/desktop

Thanks @JtheBAB I’m having trouble building it from source on my work machine that is behind a firewall on a private network. I will happily test 4.3.0 if there is a linux amd64 deb?

I managed to get a build working of 4.3.0. Will test and report.

Just an update… I’ve never actually managed to see this fixed, and I’m running v4.2.3

Hi, @justinfx Thanks for the update from your end. As of now, the 4.3.0 build is yet to be released to public based on the Mattermost desktop changelog . The current stable release is still at 4.2.3. Based on your response last June 6 , can I please confirm if the issue completely not reproducible w…

Hello, @justinfx No worries and thanks for the confirmation. For now, let us wait for version 4.3 to be officially released and verify that the problem is fixed completely.

Is there any feedback on freezes with 4.3.x on Linux so far? I’m currently experiencing “freezes” in Ubuntu-18.04-based KDE Neon with Mattermost 4.3.1 and: KDE Frameworks 5.64.0 Qt 5.13.2 xcb Window System The application window does not accept any input any more as soon as a notification is tri…

Can you share log errors via https://docs.mattermost.com/install/desktop.html#reporting-issues ? Can you help take a look at the troubleshooting guide via https://docs.mattermost.com/install/desktop.html#desktop-app-window-is-black-and-doesn-t-load-the-page ?

Desktop App freezing when typing + notification

Troubleshooting

justinfx (Justin Israel) June 6, 2019, 8:31am 6

I haven’t seen this issue happen since I have been running the 4.3.0rc build. Hoping that really did fix it.

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Desktop App freezing when typing + notification

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