Exceeded User Limit on Mattermost Free Plan – Potential Future Issues?

1

Hello Mattermost Team,

I have recently added over 5000 users to our Mattermost instance, which is on the free plan that has a 50-user limit. Although I received a warning message stating ‘User limits exceeded. Contact administrator with: ERROR_SAFETY_LIMITS_EXCEEDED,’ all functionalities seem to be working fine at the moment.

I am concerned about potential issues that might arise in the future due to exceeding the user limit. Could you please clarify if there are any risks or limitations I should be aware of? Will this affect the performance, security, or any other aspects of our Mattermost instance moving forward?

Thank you for your assistance.

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2

Honestly, with 5000 users not being managed by LDAP/AD or SSO, all running on a single instance with no High Availability, I’m surprised you aren’t already running into issues! I think a hard limit of 10,000 has been introduced. The warning is more of an informational thing that you’re skating closer and closer to the edge of the pond.