What happens when the Enterprise license reaches the user limit? For instance, if the license is for 10 Enterprise Users what happens when an 11th user attempts to log in?

Hi @WillD , based on my experience, nothing technically will happen but you will have to provide quarterly screenshots of your site usage statistics to Mattermost and if you are over the limit of your license you‘ll have to upgrade.

Exceeding the licensed user limit

Troubleshooting

WillD February 6, 2023, 3:58pm 3

Sorry, I forgot to mention that we’re considering the purchase for a self-hosted server. Even then the link doesn’t provide any information about the licensed user limit.

Topic		Replies	Views
Exceeded User Limit on Mattermost Free Plan – Potential Future Issues?	5	733	October 3, 2024
[Solved] Is there any limitations on user count Mattermost community version? Troubleshooting	7	4332	March 14, 2025
Maximal numbers of users in Enterprise E0 Troubleshooting	2	549	June 28, 2021
Adding new license to system Troubleshooting	2	822	December 3, 2019
Error after upgrading to Mattermost 9.8.0: ERROR_SAFETY_LIMITS_EXCEEDED	3	377	September 12, 2024

Exceeding the licensed user limit

Related topics