Hello all, I noticed that the the GIF picker (powered by Giphy) shows “Error loading GIFs. Try again?” I am running Team edition 11.6.1. Anyone has any ideas as to what the problem may be?

Yet another update: I added my own Giphy API key via the MM_SERVICESETTINGS_GIPHYSDKKEY variable in the .env file and added the variable to docker-compose.yml. This fixed the issue. @marianunez can you check internally if the Mattermost API key for Giphy is still valid?

@daydr3am3r can you share more details on when it stopped working ? Was it after a specific upgrade ? Do you see any errors in the console logs or if you have access to the server logs ?

@marianunez unfortunately the feature is used infrequently, so I cannot pinpoint the exact version it stopped working. I also see no errors in the “Server Logs” section related to this functionality. I also tried toggling the GIF picker, but that didn’t help.

Update: I updated the server to version 11.7.0, the issue still persists. Here’s a screenshot from the client side, when clicking on the GIFs option, and then the “Try again?” link: [image]

GIPHY Integration not working in version 11.6.1?

daydr3am3r May 14, 2026, 1:42am 2

@marianunez pinging you since this resembles an older issue, could it be a regression? I just updated to 11.6.2 and still face the same problem.

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GIPHY Integration not working in version 11.6.1?

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