Help wanted. Unable to write the file using wasabi S3 Object Storage

Troubleshooting Unanswered
1

Two days ago it works, but now always get error (test is ok), anyone can help me? Thanks.
OS: Ubuntu 22
mattermost version
Version: 9.7.3

image
image1185×676 56.7 KB

tail -f logs/mattermost.log:
{“timestamp”:“2024-05-05 13:15:09.721 +08:00”,“level”:“error”,“msg”:“Unable to write the file.”,“caller”:“web/context.go:115”,“path”:“/api/v4/files”,“request_id”:“mnt8s4gknbnm3x76t7qbap8sho”,“ip_addr”:“127.0.0.1”,“user_id”:“3y46f3fhbpnr8yqfn8kcrrnpfe”,“method”:“POST”,“err_where”:“WriteFile”,“http_code”:500,“error”:“WriteFile: Unable to write the file., unable write the data in the file data/20240505/teams/noteam/channels/oz78drjw1bbt7dgic6ntaaywwe/users/3y46f3fhbpnr8yqfn8kcrrnpfe/1ftoonb1a7dfbnr4qtrtxh1y1c/rn_image_picker_lib_temp_3edaf7f6-3a6a-47a8-a29c-944072939dea.png: The AWS Access Key Id you provided does not exist in our records.”}

2

soveld by sudo apt remove --purge mattermost and reinstall.

3

I have the same problem, tarball install Wasabi S3 Storage. Until 2 days ago everything worked smoothly for over 1.5 years. The error is:

Unable to write the file., unable write the data in the file 20240505/teams/noteam/channels/oyee43whatgj7m4qmdoni7yyhh/users/1grwc17gdt8b8fimz7c47su4fy/ai7antpjh3dw8ebxjy7nojk49w/X.X: Value for x-amz-checksum-crc32c header is invalid.

Please advise and thank you.

4

I solved this problem by pure reinstall and reboot.

5

I’ve move storage to DigitalOcean and it solve the prob some how.
Rclone will do the job.