How to set thread status in Mattermost (To Do / Waiting / Resolved))

1

Hi,

Is there a way to mark a thread in Mattermost with a status like:

  • To Do / Needs reply
  • Waiting
  • Resolved

Right now I only see unread/followed, but that doesn’t really help track what actually requires action.

How do you usually handle this?

2

No — Mattermost does not have built-in thread status (To Do / Waiting / Resolved).

3

Yeah, this is a real pain point — especially for tech leads / admins.

We’ve tried a few conventions in teams, but none of them are perfect:

  • :white_check_mark: — thread is resolved (so we don’t come back to it)

  • :hourglass_not_done: — waiting / needs reply / still in progress

It helps a bit, but doesn’t really solve the core issue:
you still have to jump across channels and manually track things.

Also: statuses are not always set consistently, they can become outdated after new replies, people forget to update them

What actually helps the most in practice is communication discipline:

  • one question / task = one thread
  • always reply inside the thread (not in channel)
  • avoid mixing topics

Without that, any “status system” quickly falls apart.