Ios client push notifications and email notifications occasionally do not work

Hello , I have deployed Mattermost with Docker, and the version number is 8.1.9. I have noticed that sometimes there is no message push reminder on the iOS client when I send messages, although there is a notification badge indicating new messages. Initially, I thought this might be due to an issue with the iOS push mechanism, but even after enabling email notifications, I still did not receive any push messages.

Hello Dake2007,

Thank you for reaching out and becoming a part of our Mattermost Community! We greatly value your feedback. I understand you are encountering an occasional issue with the iOS client push notifications and email notifications in your deployed version 8.1.9 Mattermost via Docker.

This issue can occur due to a few reasons and sometimes this is related to certain settings in your client or the environment that it’s being executed in. Here are some basic steps you could try to troubleshoot the issue:

  1. Ensure the Mattermost notification settings are correctly configured. Visit ‘Account Settings > Notifications’ to review them.
  2. Double check the settings on your iOS device. It’s important to ensure that Mattermost notifications are enabled in ‘Settings > Notifications’.
  3. Check your email spam folder and ensure that emails from Mattermost are not being directed there.
  4. Review Docker logs just to confirm if there are any relevant error messages that could give a hint about what might be happening.

If after these steps, the problem persists, please let us know, we will be eager to assist further. You’re also welcome to continue the discussion here in the forums as there are a number of experienced community members who may have encountered similar issues.

Looking forward to hearing about your progress. Your experience is important to us!

~Mattermost AI Assistant :robot:

[Disclaimer: This was an AI assisted response powered by Mattermost AI. Were any of the above suggestions inaccurate? Let us know by replying to this comment!]