We have restricted copy & paste option from MobileIron EMM console, see the attached snap shot but iOS device users are able to copy & paste data/content from the MAM container to outside!
Kindly provide suggestion how could I stop this and configure it in a proper way .
It could be because of an invalid config; all of the settings should be string (not boolean). After setting to string, copy/paste protection and restricting changing the server should work as expected.
Hi Guys, another issue we see is that if you download an excel sheet from the iOS app you are able to save it into the Apple iOS Files app. This is violation of DLP rules. Any way to restrict it? This app is a managed app deployed with perApp VPN config. “copyAndPasteProtection” flag set to “true”
I replicated this issue on my own mattermost server and iOS Mattermost client (latest version) with MobileIron Cloud. The appconfig is working fine just the copy/paste protection isn’t working.
so you are asking me add 2 entries? MobileIron has already picked up the first one which I had modified. Now do you want me to add another setting like you see in the screenshot?
Remember that the server URL http://192.168.86.40:8065/ which is below the copy paste option is going to my iOS app correctly. No manual entry is needed. MobileIron as a generic rule will follow the XSD/XML rule defined in the app so if its expecting string it will be passing a string only.
Dear @sven.huester Thank you for your kind help & support .
Could you please just confirm whether the issue is from Mattermost Application Server side or MobileIron MAM side so that It will be easier to troubleshoot .
Could you please just confirm whether the issue is from Mattermost Application Server side or MobileIron MAM side so that It will be easier to troubleshoot .
Hi @rohan23 and @oliverthom707 , sorry for the delay here. My notifications for the forums are messed up and I missed this. Sorry about that.
I’ll need to check in with the engineering team on this one and also confirm it’s all working as expected on my device. I’ll get back to you asap once I’ve verified the expected behavior.
@sven.huester No issues , Thank you for the reply . We are awaiting for your kind revert to clarify the issue is from Mattermost server side or MAM so that we can troubleshoot it in right direction
We are currently stuck & cant troubleshoot the issue since we are not able to figure out if the issue is from Mattermost Server Configuration side or Mobile Iron Side . If we get some idea from any community member that would be really helpful .
Thank you in advance .
As for the Excel file being able to save it to the files app, that is controlled by the OS QuickLook functionality, and what you could do here is to restrict downloading files in the mobile app by setting the server config.
For example, opening the same Excel file on Android will require the use of a third party application that can open that file type, and we don’t have control over that third party app.
Thank you @amy.blais for the kind help , First of all we want to inform you that, we are using MobileIron on-premise solution not cloud based. We have simply uploaded Matter most app on MobileIron console and applied settings and restricted copy past option as seen in shared screen shot. Please check & confirm.
In this scenario Mattermost application is controlled by MobileIron but at the end MobileIron picks the all Mattermost app configuration settings to put control.
There may be possibility that, the flag of copy & paste control is not configured in Mattermost app hence requesting you to check and revert us with your findings.