iOS messages not arriving/sync issue

Troubleshooting
1

Hi all,

iOS 12.0.0
Mattermost Client 1.12.0
Mattermost Server 5.13.0

Sometime ago I’ve raised an issue regarding messages not appearing in the client app.

Now I can easily replicate the issue.

It happens when iOS displays a new message notification, the user opens the MM app but replays quick enough not giving enough time for the message from the notification to get displayed.

So the user sends a new message and the previous pending message never gets displayed, causing a gap in messages.

I think this is a race condition in the code. It seems sending messages is stopping retrieve new messages from happening.

Please have a look. I think this is a serious issue and should be assigned as high priority.

Cheers

2

Hi @RbDev,

Is this on the mobile app or iPad?

3

Both. ipad and iphone.

4

the user opens the MM app but replays quick enough not giving enough time for the message from the notification to get displayed

I’m not able to reply quick enough so that the new message doesn’t have time to arrive. By the time I’ve typed a reply, the new message has shown up.

Do you see the same issue on pre-release (it is on v5.3.1 which might make a difference)?