iOS Select Avatar Issues

Troubleshooting Mobile Apps
#1

Hi all,

IOS 1.13

If MM doesnt have permission to photo library and you try to select a new avatar from photo library, nothing happens.

It should prompt to give permission to access photo library and then select a photo.

ALSO Change avatar via iOS doesnt change avatar on the server. iOs client does get updated but nobody else.

Could you have a look.

Cheers

image

#2

Hi @RbDev,

Are you on server v5.4?

#3

yes I am. server 5.4

#4

Thanks! I will test this out today.

#5

Hi @RbDev,

I’m not able to reproduce these on the same environment. What build version are you on?

#6

build version? .
…

#7

@RbDev This can be found in the “About Mattermost” section beside the Mattermost mobile app version.

#8

Build 151.

Why would there be live releases with same version different build?

#9

All live releases have the same version and build, but if you’re registered as a beta tester then you have access to different builds as we work on releases and cut RCs, so I just wanted to make sure you’re on the latest build version. Do you see any error messages or log errors?

#10

I use only live releases.

I dont think there are errors going on.

is there a way to see log error in live apart from send error?

#11

Hi @RbDev,

Does this reproduce on pre-release? How about any other devices or browsers?

#12

Yes I can reproduce in pre-release the permission issue.

I have only iOS devices at hand.

I believe its a mobile plataform issue only.

#13

@RbDev What is the permission error that you see?

#14

Its in the main post

#15

Hi @RbDev, I believe this is required by Android and iOS - if you don’t explicitly grant permissions then the library will not be accessible.

#16

no Amy.

Whenever the app needs permission to the mobile service, it will ask. A dialog box will popup and its up to the user to grant the permission or not.

The avatar selector feature in MM iOS app is not asking for permission.

#17

Dont forget to look into the avatar not updating issue.

#18

Hi @RbDev,

I’m able to reproduce the permission issue, so I will open a ticket for it. For the “avatar not updating” issue, does it eventually update (e.g. after a few minutes), or does it only update after you log out and log back in?

#19

it doesnt look like it.

The user can see his new avatar on his app but no one else using ios app can.

I think browser works ok. probably need to test.

#20

Opened a ticket here: https://mattermost.atlassian.net/browse/MM-12879.

I’ll also take a look at the “avatar not updating” issue.