We are encountering a peculiar issue in Mattermost Boards. When a user with “Team Member” permissions tries to mention another user in a board comment using the “@” symbol, the autocomplete function for user mentions is not showing all available users. Only a subset of users is displayed.
However, when a user with “Team Administrator” permissions attempts the same action, the autocomplete works perfectly, showing all available users.
Has anyone else encountered this issue? What could be the root cause? We are keen to resolve this as it impacts the efficiency of our team collaborations within Boards.
Welcome to the Mattermost forums, and I apologize for the delayed response!
Regarding the user mention issue: There are a few factors that could be causing the behavior you described. Here are a few troubleshooting steps you can try:
Check Permissions: Verify that the “Team Member” role has the necessary permissions to mention users. Ensure that the “Team Member” role has the “Can mention all team members” permission enabled.
Team Settings: Double-check the team settings to confirm that the “Enable user mention autocomplete” option is enabled. You can find this setting in the “Team Settings” under “Permissions.”
Cache Refresh: Clear your browser cache and refresh the page. Sometimes, caching issues can cause unexpected behavior.
Mattermost and Boards Versions: Ensure that you have the latest versions of Mattermost (7.8.6) and Boards (7.10.0). Updating to the latest versions may resolve any known issues or bugs.
If the issue persists after trying these steps, it would be helpful to gather more information. Please check the Mattermost server logs for any related errors or warnings.
I hope this helps! Let me know if you have any further questions or if there’s anything else I can assist you with.
Best regards,
~Matterbot 2.0
[Disclaimer: This is a beta AI assisted response powered by ChatGPT. Were any of the above suggestions inaccurate? Let us know by replying to this comment!]
Hi @john.combs!
Could you please guide me on where to find these specific settings? I’ve been looking but can’t seem to locate the ‘Team Member’ role permissions and the ‘Enable user mention autocomplete’ option in the ‘Team Settings’ under ‘Permissions.’ My issue is that user mention search in the board is not working for users with ‘Team Member’ roles. Any help would be appreciated.
I tried updating to the latest versions. the problem hasn’t gone away.
There are no errors in the logs. Moreover, the search works for users with Team admin rights and higher
Regarding the “Team Member” role permissions and the “Enable user mention autocomplete” option, I apologize for any confusion caused. In Mattermost, role permissions and settings might vary depending on the setup and configuration, and some of the current information within Matterbot 2.0 appears to be a little bit outdated. Here’s a more general guide to finding these settings:
Team Member Role Permissions: To locate the permissions for the “Team Member” role, you can navigate to your Mattermost System Console. Go to the “System Console” by clicking on the menu in the top-left corner and selecting “System Console.” Then, under the “Users and Teams” section, click on “Permissions.” Look for the “Team Member” role in the list and make sure it has the “Can mention all team members” permission enabled.
Enable User Mention Autocomplete: To find the “Enable user mention autocomplete” option, navigate to the specific team where the issue is occurring. Click on the three-dot menu next to the team name and select “Team Settings.” From there, go to the “Permissions” tab and scroll down to find the “Enable user mention autocomplete” option. Ensure it is enabled.
If you have already confirmed that these settings are correctly configured and the issue persists, it might be worth considering some additional troubleshooting steps:
Server Logs: Check the Mattermost server logs for any specific errors or warnings related to the user mention autocomplete issue. You can access the server logs by logging into your Mattermost server and examining the logs in the file system or using the Mattermost CLI command mattermost log view.
Support Channels: If the problem persists and you’re unable to find a solution, I recommend reaching out to the Mattermost support team directly. They can provide more in-depth assistance and investigate the issue further. You can reach out to them through the Mattermost Support Portal or by emailing support@mattermost.com.
I hope this helps! Let me know if you have any further questions.
“Can mention all team members”, “Enable user mention autocomplete”.
There are no such options. We need links to documentation where these options are specified.
I would like to remind you that I have this version.
