Join private board

Troubleshooting
1

Hi There,

After a recent upgrade (self-hosted omnibus 9.4.2 > 9.5.2) I’m seeing the following message when I try and look a Boards under a specific team:

Join Private Board
You are about to join a private board . . . .
Cancel / Join

If I select join I can never join, I just loop through this message endlessly. This pop-up and loop has the added effect of preventing me from creating a board of my own in this team.

Is this a bug, or a feature :slight_smile:

Thanks,

D.

Screenshot 2024-03-18 at 12.50.40
Screenshot 2024-03-18 at 12.50.401106×658 31 KB

2 Likes
2

further to this . . . here’s my error at /var/log/mattermost.log

{"timestamp":"2024-03-19 20:35:03.366 Z","level":"error","msg":"category ID specified in input does not exist for user","caller":"app/plugin_api.go:1003","plugin_id":"focalboard"}
{"timestamp":"2024-03-19 20:35:03.368 Z","level":"error","msg":"API ERROR","caller":"app/plugin_api.go:1003","plugin_id":"focalboard","code":"500","error":"\"category ID specified in input does not exist for user\"","api":"/api/v2/teams/i6o1g4d1t78j3j8umxb7ja9u5e/categories/7fywkijquebnozy75aooxmt6jmy/boards/burrma483e7bebjojjy98fpx4ce"}
{"timestamp":"2024-03-19 20:38:07.179 Z","level":"error","msg":"{boards} not found","caller":"app/plugin_api.go:1003","plugin_id":"focalboard"}
{"timestamp":"2024-03-19 20:38:07.300 Z","level":"error","msg":"{boards} not found","caller":"app/plugin_api.go:1003","plugin_id":"focalboard"}
{"timestamp":"2024-03-19 20:38:09.106 Z","level":"error","msg":"{boards} not found","caller":"app/plugin_api.go:1003","plugin_id":"focalboard"}
{"timestamp":"2024-03-19 20:38:09.845 Z","level":"error","msg":"{boards} not found","caller":"app/plugin_api.go:1003","plugin_id":"focalboard"}
{"timestamp":"2024-03-19 20:38:10.464 Z","level":"error","msg":"{boards} not found","caller":"app/plugin_api.go:1003","plugin_id":"focalboard"}
{"timestamp":"2024-03-19 20:38:11.079 Z","level":"error","msg":"{boards} not found","caller":"app/plugin_api.go:1003","plugin_id":"focalboard"}
1 Like
3

We have the same situation with v9.5.1

4

What database are you using for Mattermost?

5

Were using PostgreSQL 13.14 (Ubuntu 13.14-1.pgdg22.04+1)

I have a test server where I’m not seeing this problem though . . . and both servers are running PostgreSQL 13.1, on Ubuntu 22.04.4 LTS. I have yet to find a reason they are behaving differently :slight_smile:

D.

6

Same issue seen on omnibus install.

Version: 9.8.0
BuiltDate: dev
CommitDate: 2024-05-01T14:46:00Z
GitCommit: 015002180e109f0384c511a01dede846c549ce35
GitTreeState: dirty
GoVersion: go1.21.8
Compiler: gc
Platform: amd64/linux

7

Is the Boards plugin installed and running? For a while, it was included in the core product, and was always “just there”. It was removed from that status a few months ago. It’ll be back in releases starting next month. So you need to manually ensure the plugin is installed and running.

8

Hello!

I have the same problem. The server version is 10.10.1. The board version is focalboard - 9.1.4. I created a board in the team, deleted it and such a window began to appear. I logged in as the server administrator. What to do? Users are complaining about the problem.

image
image566×420 5.97 KB

9

I also encounter the same problem. I finally solved this problem by doing the following:

  1. let another team member create a board in this team
  2. share the board with you by adding you to the member list of this board (but you can still join, the “Join private board” still pops up
  3. let the team member copy the board url and send to you in mattermost
  4. You click the url. DONE

After step 4, you will be able to open the board and every thing goes back normal