Unread message counter appears on iPhone application when I write from PC app

Troubleshooting
1

Summary
Unread message counter appears on iPhone application when I write from PC app

Steps to reproduce
Write any message from PC app to any chat/direct message

Version of Mattermost: 10.2.0
Version of the database schema: 127
Build number: 11561493190
Database: postgres

iOS app ver v2.22.0
macOS app ver

Expected behavior
None

Observed behavior
If I write a message in a personal chat or channel using the program on my PC, then (after I send it) an unread message counter appears on my phone. In order for the notification to disappear, I need to go to this particular chat from my phone, or click on All read.

2

Hi @dstarodub, thank you for reporting this! It sounds like the behavior you’re experiencing might be related to synchronization between devices. Could you confirm if the ‘Mark as Unread’ feature is enabled on your account? You may also find our Managing Notifications documentation helpful in customizing your settings. Let us know if you need further assistance!