Windows Client no logon prompt

Troubleshooting
1

Hi

I have installed the client but when I open it I get just a blank white screen with the server name at the top. I have to right click the Mattermost icon in the system tray and click the server name to get a login prompt.

Does any know how to fix this?

Many thanks
Simon

2

What Mattermost server version, client version, and OS and version are you on?

3

Hi Amy,
Thank you for replying.

Server= 5.21.0
Client= 4.4.0
Client OS= Windows 10 Pro 1909 build 18363.657

Many thanks
Simon

4

Would you be open to upgrading to v4.4.1 that was just released today? It includes one fix related to a blank screen issue.

1 Like