For troubleshooting questions, please post in the following format:
I am unable to connect with the Windows Desktop Client but I am able to connect through a web browser
Steps to reproduce
I am using version 5.37.1 of the server and 4.1.2 of the desktop app. All I did was install the client and put in my server settings (which by the way works on a different computer in the same network). I am able to open up chrome and go to the URL and get a login.
I expect it to connect when providing my credentials
The client just shows the logo spinning for about 20-30 seconds then changes to the three dots at the top and then sits there … left it for over 10 minutes and never did anything else.
Windows firewall is off.
Mattermost server is within this same physical network but on a separate VLAN and I am using split-dns in order to access it internally. The URL resolves to the internal address and the URL name matches the certificate on the server. I can ping the IP address from my desktop
My computer is set up to dual-boot so I have an additional (completely separate) copy of windows on the same system and the client works inside that one. My IP address on the computer is a DHCP reservation so I’m getting the same IP address on both installs of Windows so as far as the firewall is concerned it’s the same system.
I can’t think of anything else to provide or to try.