Hi @Thoughtful,
Thank you for your application to our Nonprofit program.
We sincerely apologize for the wait and for the inconvenience and frustration this process has likely caused.
We manually process and check the associated requirements for these licenses, which can take time. However, we should have been more communicative during this process; we regret this and are continuously learning and adapting our processes.
We are currently actively working on the processes associated with our nonprofit licensing to better serve the needs of our customers.
I also want to note that there is continuous internal communication between the different teams (in this case, Sales and @amy.blais and I), and the lack of response was due to the delays on my end - I apologize for that.
Thank you @agriesser for the helpful PR request. We are holding off on accepting it just yet, as we need to make additional tweaks and updates to these docs.
We are updating our internal workflows and forms and will update our documentation asap to reflect this and make things a bit clearer in general around requirements and expectations.