Unread message badge alerts but everything is read

[Bob.Smitherson]

Hi! We are using Version 5.12.1 of the MM client. I’ve seen similar topics along these lines, but haven’t found anything that solves the problem I’m having.

Summary
Unread message badge alerts but everything is read

Steps to reproduce
Can’t really reproduce it, it seems to be hit or miss.

Expected behavior
The Mattermost client and the web version are both showing unread message red badge icons, but everything is read. This is specific to the “Channels” icon on the top bar and the Dock icon.

[Hederer (Andreas Hederer)]

Do you have unread push-messages on your cell phone?
As long this push-messages are not read the badges will stay there.

[Bob.Smitherson]

Checked that possibility out, thank you for that! Unfortunately that wasn’t it though. The MM phone client just showed the same alerts as the desktop client, but still could not find any unread messages.